Consumers

Drinking and waste water

Veolia Group in the Czech Republic have created a network of customer service centers for services related to the supply of drinking water and waste water drainage, allowing personal contact with customers. Working time of customer center is adapted to the requirements of customers who are receiving all the information related to the services provided.

Zákaznické centrum

Veolia guarantees its customers the access to information 24 hours a day, 7 days a week, resolves the technical emergency situation 24 hours a day, 7 days a week and provides the response to the accident up to 2 hours.

Call Center answers customer questions regarding contracts, water quality, water prices, water meter reading, etc. Every customer can choose the nearest Customer Center from a network of 33 centers and contact points where he can settle their personal issues. Veolia suggests an individual solutions to the customers in a difficult financial situation (but with payment discipline in accordance with the terms and conditions) .

The aim of the activities of Veolia is the assure the continuous service improvement and yearly expanding of its offers to meet the different requirements of individual customers and consumers.

 

The new services include:

  • Payment of invoices via QR code
  • Electronic invoice in PDF format
  • Analysis of the quality of customer‘s water wells
  • Customer account online
  • Access to customer account in smartphone application My water Plus
  • Invoice payment on Sazka terminals using the barcode
  • Interactive information on accidents in Google maps

Information on accidents and supply interruptions in the form of SMS messages to mobile phone